Cancellation Policy
The following policies shall apply to all kind of service cancellations if you cancel your tour at a later stage:
- Above 60 days deposit is fixed non-refundable
- 60-30 days 75% refund of total costs deposit is fixed non-refundable
- 29-15 days 50% refund of total costs deposit is fixed non-refundable
- 14 days or less no refund
- No show/no written notice no refund
The above penalties apply when the entire booking is cancelled and apply to all services including tour, transportation and accommodation arrangements. Cancellation of luxury cruise tours might charge 100% of total costs.
Refund Policy
if the refund has been approved, then it will take place through PayPal or by cash in our office. Final refunds can be settled directly in our office in Hanoi or with a maximum of 4 working days.
Please note:
- If you do not receive the reply within five business day, please call the office immediately. We will not be responsible if email, mail or fax fail to reach us.
- Refund by PayPal may incur additional costs such as currency and transactions fees, the client is liable for any costs incurred
- Refund by credit cards is not possible
- Refund by bank transfer is only possible if the payment has also been made by bank transfer
- Refund via website adventureindochina.com is possible, if the booking is booked directly via the website and only the amount that was booked via our official website.
Confirmation Policy
- The customer receives a confirmation voucher via email within 24 hours of successful booking
- In case the preferred slots are unavailable, an alternate schedule of the customer’s preference will be arranged and a new confirmation voucher will be sent via email.
- Alternatively, the customer may choose to cancel their booking and a full refund will be processed.
